How do I know the system is secure? Quest Diagnostics takes additional measures like security audits to evaluate the system for vulnerabilities and builds a system with strong passwords, solid infrastructure, encrypted data base, solid firewalls, repeatable process and other monitoring measured aimed at keeping the network secure. Finally, under the JavaScript heading, select the Allow all sites to run JavaScript radio button 7. Under Privacy, select the Content settings… button 5. At the bottom of the page, click Show advanced settings… 4. ![]() From the drop-down menu, select Settings 3. Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar 2. Make sure the box next to Enable JavaScript is checked. Click the Content tab (with the "globe" icon). Select Options from the browser's Tools menu. Scroll down to Scripting, near the bottom of the list. Click Custom Level in Security Level for this Zone. Select Internet Options from the browser's Tools menu. How do I enable Javascript? Microsoft Internet Explorer 1. What are the minimum technical requirements? Employer Solutions Portal (ESP) requires the following to run the application one of the supported browsers, minimum screen resolution of 1024 x 768, enabled JavaScript, and allow cookies (note: 3rd party cookies are not required and most modern browsers typically have this option to only allow.) 3. Contact Quest Diagnostics client support at (855) 748-7850 for the latest supported versions. ![]() What browsers are supported? Employer Solutions Portal (ESP) supports Microsoft Internet Explorer versions 8 and above plus the most recent versions of Google Chrome, and Mozilla FireFox are supported. – helping to achieve our ultimate goal of showing that we’re there when you need us™.įor more information about our Customer Support, visit our website.Frequently Asked Questions FAQs Listed below are the commonly asked questions about Employer Solutions Portal (ESP). Lean more about the recent changes to our IVR customer service phone system.īy making these ongoing enhancements, our Customer Support team is able toįield more than 50,000 calls per month with a 30-second average speed of answer Quick, clear paths to the answers you seek, we have recently updated the IVR Customer service when you need itįor times when our customers prefer to speak with a representative, weĭesigned an Interactive Voice Response (IVR) system that providesĮasy-to-understand options for all inbound callers to our customer support line What can you expect at a drug test collection? This helpful resource will help. Online rather than over the phone, we’re better positioned to meet their unique ByĬreating self-service options for customers who prefer to interact with us Obtaining statuses for drug tests, locating a nearby collection site, ordering We recently launched a new Customer Support webpage thatįeatures resources for some of our most common customer requests – like By being trained on several different areas in drug testing, our team is more knowledgeable and better positioned to address a broad array of questions. Our service experts do not work from scripts, but instead take the time to understand the specific need and how to best address it. CT), five days a week (Monday through Friday), and is staffed with more than 25 representatives at any given moment to ensure a rapid response time for customer inquiries. Our Customer Support Center is available twelve hours a day (7 a.m. ![]() ![]() Improving the customer experience is the top priority of our customer support team.
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